Category Archives: Beginner

Our MailChimp API Headache

It has been a while since I last posted on this blog. The main reason is that we have been so very busy for working and struggling with version 3 of MailChimp’s API.

Around two years ago we became aware of MailChimp’s latest API. It was certainly a very good example of a clean REST based API having all the characteristics of a well designed interface. All of the structures made sense and the anybody used to working with REST based APIs would have no difficulty in picking up this new API and creating a new powerful application with it.

So what went wrong?

About 18 months ago MailChimp informed the community of developers that it would be retiring all their other APIs in a year’s time so that they could concentrate on v3 as being the sole API. This meant shutting down not only V2 and older instances but also the export API.

This was a really big deal for us as Chimpegration made solid use of V2 and definitely the export API.  When we first gave MailChimp a demo of Chimpegration they told us that it was one of the most complex and intricate applications making use of their API. They were blown away by the detail available in synchronizing and the level of user choice that made up the application. What is more many of the features that exist today were not available at that time including the synchronization of groups, use of profiles and the ability to remove subscribers based on a query.

The news that MailChimp were going to shut down their API came as a shock to us. It meant some very big changes in Chimpegration without much to show for it. How can you possibly sell the fact that Chimpegration now uses V3 instead of V2. Nobody cares as long as the application carries on working.

What was clear to us when we started working with V3 was that those who designed this new API really had not spoken to anybody else about it. It was as if they had been working in a isolated area of the building, kept away from any V2ers or for that matter, existing users of V2.

They changed the structure of areas of the API such as groups. (The ids of V2 groups no longer match the ids of V3 making it very difficult to transfer to the new version unless we only consider the names of group items rather than the ids). They added a batch method so that you could send very many calls to MailChimp but they had no idea what the maximum allowable would be. We would wait, send through our batch updates and wonder if it would time out or not. They changed the unique identifier for a subscriber so that it had no bearing on the previous unique identifier. This meant that clicking on a link to bring up the contact in MailChimp no longer worked because the unique identifier no longer existed. (This has now been fixed, or at least we are redirected to the correct contact).

One of our biggest headaches which is still ongoing is around segments. The new API made it very difficult for us to look up a subscriber by constituent id (The Raiser’s Edge unique identifier). This, we had always insisted, be stored as a merge variable. Of course if we were starting from scratch we would use the new MailChimp unique identifier and store that in Raiser’s Edge but this would be an enormous change and one that would not work with existing organizations.

Previously we would feed in a segment into the method that would get the subscriber details. This segment would retrieve the subscriber by constituent id. This was removed and with it an enormous stumbling block was put in front of us.

Some relief was forthcoming about a month before the cutoff deadline. MailChimp announced that they would not be shutting down the export API. Clearly it was realised that the batch methods were just not good enough for large data transfers. This was important news for us as we relied heavily on this part of the older API.

It still leaves us with the issue of segments. The V3 developers did not look at the V2 segments. Instead they just changed the format. The problem, or course, is that the export API takes in segments in the V2 format. It is all very well fetching the user’s existing segments and then passing them into the export API (an extremely powerful feature that we have been making regular use out of) but all of a sudden we have to adjust each segment in order to convert it to a version that the export API understands.

What we would like MailChimp to do:

  • Either expose the V2 segment definitions again or allow us to pass in V3 segments into export. Either way should not mean that the existing method is just turned off. We need to time to convert and test.
  • Update the export API so that it is fully compliant with V3 (again keeping the existing calls backward compatible)
  • Produce a guide to transitioning from v2 to v3. I have been asking for this since we started and amazed that this was never forthcoming.

 

To our Raiser’s Edge Chimpegration customers: thank you for your patience. We realise that you do not care who is to blame for issues with Chimpegration as long as the application works. We understand that and, as ever, strive to release fixes to issues as soon as we are told about them. After much work we hope that we have reached a point where this latest version of Chimpegration is now more stable than ever. We continue to work on the plug-in to ensure it remains as useful as possible in integrating these two great applications.

My BBCon 2016 Sessions to Watch Out For

BBCon 2016 (Blackbaud Conference for Nonprofits) is soon here. We are back in Washington DC again this year and whether you are a first timer or a regular, you will surely be as overwhelmed as I was by the choice of content available. That is why, once again, I have sifted through the breakout sessions looking for my top tips.

As you may have noted there is one session less in my list this year. I won’t be speaking formally at any breakout session but all is not lost. I shall be at BBCon so if you would like to hear me speak, just approach me and either hover creepily beside me listening to my dulcet English tones or (somewhat more appealingly) engage me in conversation.

Anyway enough gratuitous self-promotion and on with my list of sessions.

My choices are split into two concise categories and one less than concise:

a) Sessions whose speakers are amazing

b) Sessions that talk about software development and NXT development

c) Sessions that probably have amazing speakers but what really bought it for me was the description (because I cannot remember having heard the speakers before).

Raiser’s Edge NXT: Moving to and Mastering the Next Generation of RE

I always recommend Bill (and not just because he acknowledges me in his book Fundraising with The Raiser’s Edge). He is always a joy to listen to. He not only has an in depth knowledge of Raiser’s Edge 7 and NXT but his ability to convey that information in an interesting and thought provoking way sets him aside from everyone else who works with these products.

Moving forward to meet your growing needs: a solution discussion for Large Raiser’s Edge 7 customers

Other than Jim who I have heard speak, I cannot say that I have heard these speakers before. However this is such a recurring issue among our clients that it is definitely worth addressing the challenges and solutions faced by large organisations.  I would be very interested to hear how NXT, Luminate CRM and BBCRM overcome the limitations that RE7 has faced for larger organisations. I am looking to hear about;

  • how processes have been automated because it is just not practical to enter data manually
  • how systems can be integrated because larger organizations typically do not only have systems from one company
  • and also how organizations can better utilize their volume of data to analyze their fundraising performance.

 

Raiser’s Edge NXT Roadmap

This is always a must. The fact that there is no Raiser’s Edge 7 roadmap is, of course telling that the focus is and always was going to be on NXT. (That being said I do hope to hear about any snippets of information about RE7 – not everybody is ready to move just yet and much of NXT life is still lived through the eyes of a hosted RE7 instance).  The roadmap sessions are often the ones that swing it for Blackbaud. People will go away feeling either elated or underwhelmed. Let’s hope the former.

Bill and Ed’s Excellent Adventure in Raiser’s Edge

I have already sung Bill’s praises but if Bill ever had any competition then it was from Ed. Back in the day of the RE Geeks, I often felt as though I were in the shadow of Bill and Ed whose combined tower of knowledge and eloquence put my own expertise to shame. Aside from the speakers it is also good to have a session format that is a little more informal than many other sessions. The demonstration and discussion format (the demonscussion?) really does work when covering more complex topics requires clear visual aids and clarification.

Integration with Blackbaud SKY API and SKY UX

Build an app using SKY UX and SKY API

I have grouped these two session together because they clearly have a lot of overlap. I can only assume that integration refers to connecting with other systems whereas building an app is enhancing the existing application. Maybe the order of SKY API and SKY UX will also have some bearing on the emphasis each places within their sessions.

I have only heard Dan speak (Integration) at previous sessions and indeed have worked with him during the API discovery process. If his session is anything to go by his past performance then this will surely be a very interesting session. There is so much that can already be done with the Sky API and the team have only just touched the surface. I am excited to see what they have produced in these sessions. Who knows they may even demonstrate our own SKY API Chimpegration product! Now that would definitely be worth viewing.

Importacular

We have always had a product that imports data into The Raiser’s Edge. We would regularly customise it for non-profits so that it would adhere to their business rules and bring in their data in a format that they wanted it to. Then came along the somewhat more well known import tool for the Raiser’s Edge (do I really have to mention names?) and our quiet workhorse was, not quite put down, but put to rest.

In recent years however we have had some requests to bring it back. The reason stems mainly from our Audit Trail and Validatrix clients who regularly use the other well known product but would also like to save all the changes that are made in Audit Trail and prevent data from entering Raiser’s Edge making use of their Validatrix business rules.

We also had a number of third party suppliers of data ask us the best way to get data into RE and could we help them.

So a plan was formed to resurrect our long forgotten import tool, integrate Audit Trail and Validatrix and update it with the best bits from IDLookup and The Mergician. We also did what only we do best. We integrated it directly with other third party data sources.  And so was born Importacular!

We built, for want of a better word, a plug-in architecture so that adding new third party data sources does not mean a release of the new version of the application. Instead we could add new data sources remotely to the application with the end user deciding to activate them and install the client assemblies. Once you were used to the main application, selecting a new data source component would be a breeze. It would follow the same pattern as all the other data sources that you had used previously.

We are really excited about the future for Importacular and being able to help non-profits of all sizes to get their data into Raiser’s Edge without pulling their hair out over Excel and CSV files.

Performance Management using Audit Trail – slides available

For those of you who were at BBCon 2013 (and for those of you who were not) Mohammed Dasser and I presented a session on performance management using the Audit Trail. The slides are available here: http://www.slideshare.net/blackbaud/performance-management-using-audit-trail?from_search=1

If you have any questions about what Mohammed has done then I would love to be able to answer them but to be honest he overwhelmed me with the sophisticated use of Audit Trail and you would be better of asking him! That being said feel free to post your comments about the session or ask directly and I will try and get an answer.

Redesigning for mobile

This is somewhat off topic but since this is my blog I reckon I can use a bit of poetic licence. I have been updating the main zeidman.info website so that it can be used easily on mobile. Everybody talks about the percentage of visitors coming from mobile platforms as having increased and will certainly increase over time.  When you have a good smartphone you do look at sites much more on the web. Having recently (within the last two years at least) redesigned our website I was somewhat reluctant to do it all over again. The homepage sort of worked for mobile. There were three large icons that could easily be clicked on to get into the site. However the rest of the site was far from optimised.

Continue reading Redesigning for mobile

Contactegration – An Integration between The Raiser’s Edge and Constant Contact

We are really excited to release Contactegration. Ever since we released Chimpegration we have been bombarded with people asking us to integrate other email packages. One of the most common requests was between The Raisers Edge and Constant Contact.

The functionality is similar to Chimpegration but not exactly the same. The two APIs differ somewhat so it was difficult to reproduce exactly the same functionality. However we are very close. You can export your email addresses and merge variables to Constant Contact and you can manage the bounced emails, the unsubscribes and everyone that the email was sent to so that you update the constituent record in the same way.

One new piece of functionality that came to Chimpegration with the release of Contactegration was the ability in both applications to remove subscribers who were not part of a particular query. This is perfect for membership organisations that steer their lists from RE and want to remove subscribers who are no longer have a particular membership.

Unfortunately we are also not able to offer a free version of Contactegation. This was something we were hoping to be able to do but for reasons beyond our control we are not able to do so.

If you are interested then take Contactegration for a test drive and let us know what you think.

The Raiser’s Edge Integrated with HubSpot… A series of case studies (3)

Our integration with HubSpot came about because they thought it would be a great idea. Well who wouldn’t think it a good idea to integrate with The Raiser’s Edge. HubSpot said that they had a number clients who use both systems and being able to transfer data from HubSpot back into The Raiser’s Edge would make both systems work better together.

Continue reading The Raiser’s Edge Integrated with HubSpot… A series of case studies (3)

The Raiser’s Edge Integrated with Potentiality… A series of case studies (2)

Towards the end of 2010 we started working with Potentiality to integrate their system with The Raiser’s Edge. At the time I knew very little about them and their products. Their headquarters is in Melbourne, Australia with an office in London. Even though they have an office in London our main contact was with their Melbourne office. Their product was a community based content management system (CMS) targeted towards schools and universities but also used by any organisation that was trying to build up a community of supporters.

Continue reading The Raiser’s Edge Integrated with Potentiality… A series of case studies (2)

What Should You Consider When Users Leave? (an additional thought to Blackbaud’s post)

I like BlackbaudKnowHow. The blog that consists of many articles on best practise within Blackbaud’s products often inspires me. The posts are written by a lot of different people at Blackbaud with a lot of experience in Blackbaud products. One post written recently, What Should You Consider When Users Leave?, highlighted what users of The Raiser’s Edge should do when one of their users leaves.

One issue it does not cover (there are probably many more that were beyond the scope of the article) was what to do about action reminders that have been assigned to a user. The article suggests either deleting the user or changing their name, giving them prefix of “X”. Neither of these solutions help when a user has actions reminders associated with them.

It is possible to go in and change the assignments one by one. It is also very easy to miss them too. It is quiet easy to see what could happen if you miss a reassignment. A major donor who was due to be reminded about their donation is now forgotten about because the reminder instead of going to David goes to “XDavid” who is not longer at your organisation.

Our free plug-in Action Reminder Updater helps solve this problem. Select a soon-to-be ex-user and select a replacement user. Press start and all of the actions will be reassigned to the replacement user. Simple.

The Raiser’s Edge Integrated with Gmail… A series of case studies (1)

This is the first in a series of case studies looking at custom integration of Blackbaud products.

Unlike very many of our previous third party integration application the main driving force behind this application, Biographica, was the fact that we could do it. We did not have any particular client knocking on our door asking us link the two products and Google , funnily enough, did not approach us either asking us to develop an integration between The Raiser’s Edge and Gmail.

Continue reading The Raiser’s Edge Integrated with Gmail… A series of case studies (1)