There were a lot of complaints when in version 7.91 (?) of The Raiser’s Edge a major new feature was PCI compliance including a lock screen. Firstly there were issues with long running processes, global changes, imports and customisations also locking up and not continuing. There were many people who said “why?”. We don’t store credit cards and have no intention of doing so. Some of the security additions were very welcome. The previous password policy (nothing larger than 8 characters, no minimum and the ability for supervisor uses to reveal the password in security) was terrible. Even the policy of forcing users to change their password after a certain time, while annoying for the user, is an industry standard and can also be turned off.
However the lock screen is my pet peeve. I am somewhat of a different type of RE user. I am not a fundraiser (despite the many LinkedIn endorsements – thank you). I am a software developer. As a software developer I care very little for PCI compliance. Most if not all of my constituents are fictional. And yet I have no opportunity to turn off the lock screen. Most organisations that are careful about security will enforce a group policy Windows lock so that after a few minutes of Windows inactivity the screensaver comes on and returns to the password screen. Again this is a sensible precaution. As a small business I have Sage accounting software which is PCI compliant. It does not lock out.
My latest issue is that RE locks, I unlock it, it opens RE only to lock again. Or it locks, I unlock it, it opens and then something locks again. RE is open but the lock screen appears in front of it. I unlock it and, because there is not actually anything to unlock, it crashes. I don’t know what is going on but this is very annoying.
Come on Blackbaud, make the lock screen optional for all users. Not just those with non-supervisor rights (or with Windows Authentication)!
It has come to my attention that I am probably in a minority position here. I regularly have a development environment open with programs that are attached to RE. This may or may not be a cause of the problem. I don’t know. I know that RE crashes when I unlock it even if I don’t have external programs attached to it. I have not been told specifically of this happening to other people so it is unfair to say that it is buggy. (By all means feel free to share your experiences in the comments). The point is I believe that the lock screen is overkill.