Well the basic documentation is there for, what seems, most areas of the program that you would encounter on a day to day basis. I guess what I really missed though was more help on import file formats. In RE7 there is a great section of the help file where there is a description of the sort of data required to import,say a gift. It tells you what type of data RE is looking for i.e. which values are permissible, but also which values are required and which values are conditionally required to import data. I could not find such help in BBEC which made it much more of a guessing game to import data.

I also found it difficult to add a gift at first. The reason being that there were very many interdependencies that required default values before I could enter a gift. It would have been good to see which fields required to be set up before I start. I understand that this is somewhat of an artificial viewpoint as most clients who purchase BBEC will, no doubt, have help in setting up BBEC but nevertheless I think it should be possible to work it out using help.

David

I’m a technical writer in product development at Blackbaud. Our group writes the help files and user manuals for all of our products. I noticed your comment about the lack of detailed docs for BBEC and would love to hear more on that.

We are always looking for feedback and ways to improve our documentation, if you have comments or specifics you’d care to share.

Thank you!
~Tina Fei